Showing posts with label Northwest Airlines. Show all posts
Showing posts with label Northwest Airlines. Show all posts

Monday, January 19, 2009

The Remains of the Trip

by Pa Rock
Weary Traveler


I am safely home in Arizona, but getting here was truly a comedy of errors. Please read on...

To begin with my flight plans were a horror show, thanks primarily to my own naivete. I had airline tickets that the group bought - New York to Detroit to Kansas City - and airline tickets that I bought - Kansas City to Minneapolis to Phoenix (no direct flights!). When I boarded in New York yesterday, they would only give me boarding passes for New York and Detroit - even though all of my flights that day would be on Northwest Airlines. I did talk the clerk at Northwest in New York into checking my luggage all the way through to Phoenix.

My travels were complicated by the fact that the cold that I had been fighting for several days had settled in my head. The pressure during take-offs and landings was especially painful, and I felt like my ears were going to explode and cover my fellow passengers in industrial strength ear wax!

The day was uneventful until we tried to leave Detroit. I had a little over a two-hour window to catch my next flight out of Kansas City, but we were pulled off of the runway in Detroit to replace a compass that had gone out. While that was being accomplished, a passenger became ill, had to receive emergency medical treatment, and was removed from the plane. We had to wait on the new compass to be brought in and installed, and then we had to wait while the medical supplies that were used on the ill passenger were replaced. When we got to Kansas City, I hustled one counter over just as they began boarding for the flight to Minneapolis. Rush, rush, rush!

While I was enroute to Minneapolis, Carla called and left me a message saying that my suitcase had been off-loaded in Kansas City, and she had taken it to the Northwest baggage office and told them to get it to Phoenix pronto. When I arrived in Phoenix shortly before midnight I went to their baggage office and was told that my suitcase would be in Phoenix by noon the next day, and it would be delivered directly to me!

Great! It had been a helluva day, but life was once again beautiful. All I had to do was contact the shuttle from the Parking Spot, get my car out of hawk, and race for home where I would crash until time for my suitcase to get in.

It wasn't until the shuttle pulled up behind my car at the Parking Spot that I realized that my keys were in my suitcase - which was in Kansas City. I told the manager just to drop me at their office and I would call a cab. But a lifetime of good living suddenly paid off when the only other people on the shuttle, a young couple named Mason and Christy, asked where I lived. Goodyear, I replied sadly because nobody but me and the scorpions live that far out. Oh, they said, we live in Surprise (a community that neighbor's Goodyear), and we'll take you home. Praise Allah!

"I've always depended on the kindness of strangers." Blanche DuBois

On the way to Goodyear, another thought occurred to me. My apartment key was also in the suitcase that was vacationing in Kansas City. (Can you see what kind of day I was having?) I had Mason and Christy drop me at the apartment office so that I could get the management's evening number off of the door. There I discovered that those fine folks at Palm Valley Luxury Rentals no longer kept their phone numbers on the door - probably to eliminate those pesky after-hours calls. I found a young man in the apartment complex computer center and got him to let me into the office. He didn't know the number, but found it on-line. After three calls to the emergency number, I decided that Palm Valley probably wasn't that into emergencies, so I arranged couple of chairs on my porch and prepared to sleep outside - sitting up.

Almost an hour later one of the managers called and said that she would drive in to unlock my door. She assured me that she could be there in just forty-five minutes. But, a maintenance worker responded a few minutes later and saved her the trip.

I did get up this morning before my suitcase arrived. After fishing out my keys, I got on the Internet and finally located a phone number for a co-worker who was able to give me Benson's number. God love Odessa and Bobby - they rushed right over and drove me across the Valley of Hell to pick up my car.

So I'm home, my suitcase is home, and my little car is home! Tomorrow I will go back to work at a job that I love - and Barack Obama will start his new job. Things are getting better and better!

Friday, January 9, 2009

Another Road Trip

by Pa Rock
Travelling Fool


New year...new worlds to conquer!

Tomorrow I am off to Kansas City for a couple of nights and on Monday morning, bright and early, my friend Carla and I, and a student and faculty group from Baker University, will board a flight for New York City. I am excited about the trip. I flew over Manhattan in 1999 when the Twin Towers were still up, but I have never walked the streets of the Big Apple.

We will be there a week, see most of the normal tourist stuff, and take in some live Broadway productions. Tuesday morning we are going to be in the Today Show gallery, and Carla has scored a pair of tickets to attend Letterman on Tuesday evening.

The weather is looking dicey. Apparently it is cold in Kansas City, and New York is expecting its biggest snow of the season over the weekend. Our connecting flight is in Detroit, so worst case scenario is that La Guardia gets itself closed due to snow and we spend a week in the Detroit Airport! That would make for some fearsome blogging!

The trip will end a week from Sunday, and on that day I will bounce all over the country via Northwest Airlines. Our group will fly from New York to Detroit and on to Kansas City. There I will change planes again and fly on by myself to Minneapolis and then to Phoenix. I wish I collected air miles!

I am taking the old laptop and will be blogging daily, so you can enjoy our trip by checking in here. I'll do my best to keep it interesting.

Sunday, December 28, 2008

William Shatner Should Be Ashamed!

by Pa Rock
Citizen Journalist


It's been one of those days when I would have been better off just staying in bed. This morning I replied to an email from a friend only to realize just after hitting the send button that I had spelled his name wrong. Then I sent a follow-up to acknowledge my mistake, and flubbed that one as well - only with a different error. That should have been enough to warn me away from doing anything as complicated as ordering airline tickets, but no - stupid is as stupid does- on a triple stupid day!

Let me begin by saying this: Priceline sucks! There, I feel better already!

I needed a flight to Kansas City on Saturday, January 10th, with a return flight to Phoenix late on the evening of Sunday, January 18th. I wanted to book it with Northwest Airlines if possible, to save some running at the airport in KC. It was a task that any seventh grader with a laptop and a credit card could have done in ten minutes - but for me it took an entire afternoon.

As I completed my ticket order and hit the send button, I realized a micro-second too late that I had bought a ticket for Sunday the 11th instead of Saturday the 10th. Okay, I screwed up - it's an age thing.

The fix, of course, could not be simple. First, I perused Priceline's website and found that they have no readily apparent telephone number. Then I called Northwest Airlines and talked to a very nice young man who said he could make the change for a price, but Priceline should do it for free. Wanna bet? He did supply me with a telephone number.

It took fifteen solid minutes of automated trash talk before I was finally connected to a human at the Priceline Bangladesh office. The young man that I visited with there could cancel my flight - not change it. If he cancelled and if my credit card had already been billed, the airline would send me a refund in 10 days. And just to make sure that I knew, the trip insurance that I stupidly purchased from Priceline was not refundable. I stayed polite and finally asked to speak to a supervisor. This fellow was very important because he had no supervisor. He also let me know that William Shatner was not on duty!

So, I called Northwest Airlines again and talked to Jim. Jim solved the problem quickly. He saved me forty dollars by flying on Saturday instead of Sunday, but the fee that he had to charge to make the change was fifty dollars. (I told him that I would happily pay a hundred not to have to deal with Priceline again!)

Jim told me that the best way to buy airline tickets is to shop over some company website like Priceline to determine the best deal, and then contact the airline directly. That is an option that I will always take from this day forward!

Oh, and Priceline sucks!