by Pa Rock
Stay-at-Home Grump
It's Tuesday, and here I sit at home - again - waiting on @CenturyLink to do me the courtesy of coming to my house to try and restore my internet service.
I have been without internet service since last Tuesday evening when a middle-of-the-night storm shut my home service down. I knew it was a line problem because I performed all of the "tests" that @CenturyLink always has me perform whenever their service goes out, and those indicated that the problem was outside of my house. Then I spoke with a woman at CenturyLink who also told me it was a line problem - though she did not elaborate on why it had not already been fixed. The lady said she would send a technician to my house on Monday who would check things out and get me reconnected to the World Wide Web.
I didn't understand why a "line problem" required a home visit, but I did realize that my part in this drama was to play the weepy-eyed consumer who was so very grateful for any assistance that the corporate giant could render unto me. @CenturyLink would be at my place between 8:00 a.m. and 5:00 p.m. on Monday, the lady assured me. All I had to do was to cancel any plans that I had for the day and wait patiently for their repairman.
Monday was yesterday, and I sat at home like a good consumer who is stuck with one viable service provider. I pay the bills, but @CenturyLink sets the rules. At ten minutes to five yesterday evening I received an email telling me that the repairman could not make it, and that he was rescheduling for tomorrow - again sometime between 8:00 a.m. and 5:00 p.m.
It's now after 10:30 a.m. and still no word. And I guess that is as it should be - because I would really feel terrible if anyone @CenturyLink was inconvenienced on my account!
Pa Rock knows his place!
Stay-at-Home Grump
It's Tuesday, and here I sit at home - again - waiting on @CenturyLink to do me the courtesy of coming to my house to try and restore my internet service.
I have been without internet service since last Tuesday evening when a middle-of-the-night storm shut my home service down. I knew it was a line problem because I performed all of the "tests" that @CenturyLink always has me perform whenever their service goes out, and those indicated that the problem was outside of my house. Then I spoke with a woman at CenturyLink who also told me it was a line problem - though she did not elaborate on why it had not already been fixed. The lady said she would send a technician to my house on Monday who would check things out and get me reconnected to the World Wide Web.
I didn't understand why a "line problem" required a home visit, but I did realize that my part in this drama was to play the weepy-eyed consumer who was so very grateful for any assistance that the corporate giant could render unto me. @CenturyLink would be at my place between 8:00 a.m. and 5:00 p.m. on Monday, the lady assured me. All I had to do was to cancel any plans that I had for the day and wait patiently for their repairman.
Monday was yesterday, and I sat at home like a good consumer who is stuck with one viable service provider. I pay the bills, but @CenturyLink sets the rules. At ten minutes to five yesterday evening I received an email telling me that the repairman could not make it, and that he was rescheduling for tomorrow - again sometime between 8:00 a.m. and 5:00 p.m.
It's now after 10:30 a.m. and still no word. And I guess that is as it should be - because I would really feel terrible if anyone @CenturyLink was inconvenienced on my account!
Pa Rock knows his place!
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